The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with our Park House Hotel vision and values on customer satisfaction. There is also an expectation to support colleagues in other areas of the hotel and to assist where required.
As the first point of contact with guests both in person and over the telephone, it is essential to help create a welcoming, professional and friendly atmosphere within the hotel, providing information to all guests.
Answer all internal and external telephone calls in a timely and courteous manner in accordance with Park House telephone standards.
Deal with reservations enquiries using Alacer when reservations are not available. Taking into consideration specific guest needs and requests, to quote the room rates and room types available and close the sale. Ensuring that we have taken all details correctly including name, address, email address and phone number, also marketing information as required by the system. Send confirmation immediately.
Welcome and check in arrival guests as per Park House standards.
Check out departing guests as per Park House standards.
Handle private dining enquiries, check availability, take accurate and thorough details. Handover to the Events Manager.
Regularly check the Park House emails and deal with them appropriately and in a timely manner.
Be aware of all areas of the hotel and support as and when necessary – bar and restaurant service, Barn and housekeeping.
Be the hub of communication for the hotel through thorough handover on reception and by preparing and hosting the daily morning meeting on manager’s absence. Ensure the restaurant diary is maintained and bookings communicated to the entire team.
To ensure health and safety procedures are consistently applied in accordance with hotel health and safety policy.
Focused, organised, efficient, with an eye for detail and a passion for good service.
Strong administrative and organisational skills.
An ability to communicate with guests in a relaxed manner, whilst consistently delivering first-class professional service.
Excellent communication skills and an ability to communicate clear information to the team.
Ability to work independently within the team and to be able to prioritise.
Passionate about the environment in which we work.
Ability to be flexible with working hours and able to understand the needs of the business.