Rockliffe Hall is an AA-rated 5 red star resort in the north of England and is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. We are a proud member of Small Luxury Hotels of the World, and winner of the Pride of Britain Hotel of the Year 2017. Rockliffe Hall offers 61 luxury guest bedrooms, bespoke restaurants including our 3AA Rosette Orangery restaurant, an award-winning spa and championship 18-hole golf course. We are currently seeking to recruit an experienced Concierge to join our great team of professional and dedicated individuals.
The main responsibilities of the role will be (but not limited to):
Meeting and greeting all guests to the resort in a friendly, approachable and professional manner.
To assist guests with their luggage. This will involve lifting and carrying luggage to rooms.
To provide a seamless valet service; parking and retrieving guests’ vehicles when required.
Dealing with any guest requests and requirements positively and efficiently, this may include hiring transport, recommending restaurants, arranging flights and booking theatre tickets.
Have a thorough knowledge of the resort’s facilities, services, special events and promotions.
Be familiar with the local area, amenities and giving directions
This role will require the applicant to hold a full clean driving licence. The successful applicant will be required to work shifts. Early shifts start at approx. 6:45am and late the shift finishes at approx. 11:00pm.
The ideal candidate will have Concierge experience working in a 5* hotel environment and will have a passion for driving the team forward.
In return we offer our employees a number of great benefits including access to our award winning spa and gym facilities as well as discounts for friends and family.
Excellent customer service is what we strive to achieve for all of our customers within each department at Rockliffe Hall. We aim to provide an outstanding personalised service to each guest who stays and dines and with us, acknowledging special occasions and making them memorable for all guests.
Our mission at Rockliffe Hall is to create lasting memories for our guests…unrivalled, exceptional and individual. If this sounds like you, we’d love to hear from you!