Rockliffe Hall is an AA-rated 5 red star resort in the north of England and is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. We are a proud member of Small Luxury Hotels of the World, and winner of the Pride of Britain Hotel of the Year 2017. Rockliffe Hall offers 61 luxury guest bedrooms, bespoke restaurants including our 3AA Rosette Orangery restaurant, an award-winning spa and championship 18-hole golf course. We are currently seeking to recruit an experienced Conference and Banqueting Supervisor to join our great team of professional and dedicated individuals.
The main responsibilities of the role will be (but not limited to):
To organise the daily operations within the Department, supervising and managing events as required.
To organise and supervise the work of Food and Beverage Team Members to ensure we provide customers with a friendly, personalised and efficient service during their conference and banqueting experience all in line with company standards
Allocate duties to F&B Team Members for room set–up, service delivery and monitor standards at all times.
Ensuring all customers receive a friendly welcome and are aware of the schedule of the event
Direct and control all functions and meetings under progress and provide direction to colleagues with regard to timing and quality of service.
To maintain a high standard of room layout, ensuring all necessary equipment is in working order.
To ensure when the Bar is in use, we have a fully operational and stocked bar with up selling techniques in place.
To make sure we provide continuity of service to conference clients over the duration of their event, including delivery of meals, refreshments and drinks receptions
The ideal candidate will have experience within the hospitality industry and will have a passion for driving the team forward. Experience working in a 5* Hotel would be an advantage but is not essential.
In return we offer our employees a number of great benefits including access to our award-winning spa and gym facilities as well as discounts for friends and family.
Excellent customer service is what we strive to achieve for all of our customers within each department at Rockliffe Hall. We aim to provide an outstanding personalised service to each guest who stays and dines and with us, acknowledging special occasions and making them memorable for all guests.
Our mission at Rockliffe Hall is to create lasting memories for our guests…unrivalled, exceptional and individual. If this sounds like you, we’d love to hear from you!