Role: Food and Beverage Team Member (Variable Hours)
Rockliffe Hall is an AA-rated 5 red star resort in the north of England and is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. We are a proud member of Small Luxury Hotels of the World, and winner of the Pride of Britain Hotel of the Year 2017. Rockliffe Hall offers 61 luxury guest bedrooms, bespoke restaurants including our 3AA Rosette Orangery restaurant, an award-winning spa and championship 18-hole golf course. We are currently seeking to recruit an experienced Food and Beverage Team Member to join our great team of professional and dedicated individuals.
The main responsibilities of the role will be (but not limited to):
Ensuring all guests coming into the restaurant receive a friendly, warm and professional welcome.
To ensure we provide continuity of service to all guests throughout the duration of their visit, including delivery of meals and drinks.
To ensure the restaurant is cleared down at the end of service in preparation for the next shift.
To ensure that special requests (diets, etc.) are tactfully and skilfully handled.
To co-ordinate with the Kitchen in a professional manner throughout service.
Excellent customer service is what we strive to achieve for all of our customers within each department at Rockliffe Hall. We aim to provide an outstanding personalised service to each guest who dines with us, acknowledging special occasions and making them memorable for all guests.
Our mission at Rockliffe Hall is to create lasting memories for our guests…unrivalled, exceptional and individual. If this sounds like you, we’d love to hear from you!
Expected start date: 10/05/2021
Rockliffe Hall has been awarded the AA Covid Confident shield and the ‘We’re Good to Go’ kitemark by VisitBritain. We have also developed a Healthy Hospitality Charter which is our commitment to keeping our team members and guests safe on resort.