Rockliffe Hall is an AA-rated 5 red star resort in the north of England and is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. We are a proud member of Small Luxury Hotels of the World, and winner of the Pride of Britain Hotel of the Year 2017. Rockliffe Hall offers 61 luxury guest bedrooms, bespoke restaurants including our 3AA Rosette Orangery restaurant, an award-winning spa and championship 18-hole golf course. We are currently seeking to recruit a Restaurant Supervisor to join our great team of professional and dedicated individuals.
The main responsibilities of the role will be (but not limited to):
Ensure a high standard of service in Breakfast, Afternoon Tea, Cocktail Bar, and Dinner is consistently delivered in the Old Hall, Orangery and Lounge areas.
Ensure that our guests receive first class service and an exceptional overall dining experience.
Assist the Restaurant Manager in training, supervising and developing the Restaurant team.
Attend daily briefing and ensure any relevant information is communicated to managers and team members.
Drive team performance through clear concise direction on shift, delegating tasks efficiently when and where applicable.
Check that daily opening & closing procedures are completed.
Organise and conduct briefing prior to each service to communicate pertinent information to team members, such as house count, menu changes and daily tasks.
Anticipate guests’ needs wherever possible and promote hospitality within the hotel, enhancing guest satisfaction.
The ideal candidate will have experience within the hospitality industry and will have a passion for driving the team forward. Experience working in a 5* Hotel would be an advantage but is not essential.
In return we offer our employees a number of great benefits including access to our award winning spa and gym facilities as well as discounts for friends and family.
Excellent customer service is what we strive to achieve for all of our customers within each department at Rockliffe Hall. We aim to provide an outstanding personalised service to each guest who stays and dines and with us, acknowledging special occasions and making them memorable for all guests.
Our mission at Rockliffe Hall is to create lasting memories for our guests…unrivalled, exceptional and individual. If this sounds like you, we’d love to hear from you!