Rockliffe Hall is an AA-rated 5 red star resort in the north of England and is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. We are a proud member of Small Luxury Hotels of the World, and winner of the Pride of Britain Hotel of the Year 2017. Rockliffe Hall offers 61 luxury guest bedrooms, bespoke restaurants including our 3AA Rosette Orangery restaurant, an award-winning spa and championship 18-hole golf course. We are currently seeking to recruit a Restaurant Supervisor to join our great team of professional and dedicated individuals.
The main responsibilities of the role will be (but not limited to):
Attend daily briefing and ensure any relevant information is communicated to managers and team members.
To assist the HOD’s in delivering the quality of product and service that is beyond the expectations of the guest and achieves 5 red stars.
Observe team members during service and follow up any performance issues through feedback and training.
Drive team performance through clear concise direction on shift, delegating tasks efficiently when and where applicable.
Check that daily opening & closing procedures are completed.
Ensure a high standard of Afternoon Tea, Cocktail Bar menu and Drinks service is consistently delivered in the Old Hall, Orangery and Lounge areas.
Take part in the recruitment and selection process of new team members, ensuring they receive an in-depth induction.
In the absence of the Restaurant Manager, assist with the department time and attendance system by creating departmental rotas based on business demand.
The ideal candidate will have experience within the hospitality industry and will have a passion for driving the team forward. Experience working in a 5* Hotel / Rosette Restaurant would be an advantage but is not essential.
In return we offer our employees a number of great benefits including access to our award winning spa and gym facilities as well as discounts for friends and family.
Excellent customer service is what we strive to achieve for all of our customers within each department at Rockliffe Hall. We aim to provide an outstanding personalised service to each guest who stays and dines and with us, acknowledging special occasions and making them memorable for all guests.
Our mission at Rockliffe Hall is to create lasting memories for our guests…unrivalled, exceptional and individual. If this sounds like you, we’d love to hear from you!