Spa Butler Part Time

About Us

Rockliffe Hall is an AA-rated 5 red star resort in the north of England and is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. We aim to provide an outstanding personalised service to each guest who stays, spas, golfs and dines and with us, acknowledging special occasions and making them memorable for all guests. We are currently seeking a Spa Butler to join Team Rockliffe!

The Role

The main responsibilities of the role will be (but not limited to):

• To provide exceptional service to our guests and members experiencing the Spa
• Ensure everyone who visits the spa is well informed about the use of facilities and they enjoy their time in a safe, clean and comfortable environment, leaving feeling relaxed and well cared for
• Prepare, monitor and maintain the pool and changing areas
• Replenish towels, soaps etc. and maintain to required level
• Ensure the juice bar is stocked appropriately
• Carry out regular quality checks in all areas, ensuring presentation standards are maintained at all times
• Respond promptly and effectively to all guest and member requests and queries
• Develop and maintain excellent product knowledge and use it to deliver the benefits of the product to the guests and members

What We Offer You

At Rockliffe Hall we value the contribution made by each team member and in recognition of this offer some fantastic benefits:

• Competitive salary
• Employee assistance programme
• Exclusive team member accommodation rates and reduced friends and family rates
• Spa usage times available to all team members
• Gym usage times available to all team members
• Fitness Classes
• 50% saving on Spa Treatments
• 50% saving on Spa Days
• 50% saving on Dining
• 20% saving on purchases within the Spa Boutique
• 20% saving on purchases within the Golf Pro Shop
• 20% saving on Golf Lessons
• 20% saving on gift vouchers
• Long Service Award including additional annual leave days and bonus payment.
• Pension Scheme for eligible team members
• Life Assurance for eligible team members
• Day in the Life of a Guest experience
• Special rate applicable when visiting other Pride of Britain hotels (subject to availability)

We take an interest in the individual aspirations of our team members and offer many training and development opportunities to help you succeed in a career in hospitality from our online training platform, onsite mentoring and accredited qualifications.

Please keep a look out on our social media platforms to see all of our additional team activities and incentives.

If you have a passion to work in hospitality and want to advance your skills in a leading 5* Hotel, we want to hear from you!