Rockliffe Hall is an AA-rated 5 red star resort in the north of England and is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. We aim to provide an outstanding personalised service to each guest who stays, spas, golfs and dines and with us, acknowledging special occasions and making them memorable for all guests. We are currently seeking a Spa Reservationist to join Team Rockliffe!
The main responsibilities of the role will be (but not limited to):
To maximise spa revenue and guest’s satisfaction by receiving, handling and processing guest reservations for the spa, in a professional and efficient manner and to a 5-star standard
Having a commercial awareness and passing potential leads to the Sales Manager for follow up
To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs and ensuring they are passed to the correct person / department if not spa related
To take reservations for the spa ensuring all guests receive a friendly and efficient response which accurately meets their needs
To ensure all correspondence is completed accurately including high levels of attention to detail and filed as per departmental standards
What We Offer You
At Rockliffe Hall we value the contribution made by each team member and in recognition of this offer some fantastic benefits:
Employee assistance programme
Exclusive team member accommodation rates and reduced friends and family rates
Spa usage times available to all team members
Gym usage times available to all team members
50% saving on Spa Treatments
50% saving on Spa Days
50% saving on Dining
20% saving on purchases within the Spa Boutique
20% saving on purchases within the Golf Pro Shop
20% saving on Golf Lessons
20% saving on gift vouchers
Long Service Award including additional annual leave days and bonus payment.
Pension Scheme for eligible team members
Life Assurance for eligible team members
Day in the Life of a Guest experience
Special rate applicable when visiting other Pride of Britain hotels (subject to availability)
We take an interest in the individual aspirations of our team members and offer many training and development opportunities to help you succeed in a career in hospitality from our online training platform, onsite mentoring and accredited qualifications.
Please keep a look out on our social media platforms to see all of our additional team activities and incentives.
If you have a passion to work in hospitality and want to advance your skills in a leading 5* Star Hotel, we want to hear from you!