This is a brand new placement opportunity, a 1 year rotation experience within the Room Division of South Lodge. You will spend 6 months within the Housekeeping team, 5 months at Guest Services and 1 month in Guest Relations, resulting in you having a full, robust understanding of how the entire rooms division works.
You will also be invited to Head of Department meetings, have a senior manager mentor and excellent learning and development opportunities.
You will spend your first 6 months working within the busy housekeeping department, with one of the largest teams in the resort to ensure the property is looking at its best! You will clean rooms, bathrooms and the public area. You will also get the opportunity to undertake some supervisory tasks such as ‘room checking’ where you will ensure cleaned rooms meet our very high standards and are ready for guest check ins as well as training and working on task allocations.
Starting in Housekeeping will help you navigate your way round the property too, being able to locate all our bedrooms, which are named and not numbered (!) This will be a great help when you move in the next department!
Guest Services, so often referred to ask the heart of the Hotel! In your 5 months here you will learn a huge amount, not just about the role of a Guest Services Assistant on reception, but about all areas of the resort. As a Guest Services Assistant you are the first port of call for nearly all questions, whether its room related, food and beverage or Spa, so there is a lot to learn!
Your day to day tasks will revolve around guest care, creating the perfect welcome, a smooth and friendly check in and or out process, showing people to their rooms. All the while completing the shift checklists and necessary reports and banking.
You will receive feedback, both great and constructive and will learn how the most effectively handle complaints that may arise.
The final part of the rotation will see you move into Guest Relations. The key role of this department is to ensure the best experience possible for everyone that comes to the resort. Whether that is highlighting VIP arrivals and preparing for those, to imagining extra, wonderful touches we can add to guests stays to make it super special. You will work with the Guest Relations Manager to review feedback and understand how we respond to that, learning all about our system ReviewPro which tells us exactly how we are performing in the eyes of our guests!