Artfam is a “one of a kind” business. With its unique ethos, Artfarm has changed people’s expectations of what a hotel or restaurant can be. That power has come from a team who at every level share the beliefs, passions and ambitions of its founders, Iwan and Manuela Wirth.
The Fife Arms was the first hotel venture for Artfarm and impressively won The Times ‘Hotel of The Year’ Award in its first year of opening! The Fife is a Victorian coaching inn situated within the village of Braemar in the magnificent Cairngorms National Park. It brings together Scottish heritage, craftsmanship and culture with world-class contemporary art and a strong sense of community.
At the heart of the Fife Arms hotel is an Aladdin’s cave; the Gift Shop, curated by Manuela Wirth, brimming with rare, beautiful and thoughtful objects. Launched in 2020, The Fife Arms also runs an on-line shop through its web-site and supported by the hotel.
To be the ultimate host and role model, exceeding the expectation of our guest experience in every aspect of their shopping experience, so that they leave us feeling enriched and engaged in our ethos.
What success looks like…
Ensure our Standard Operating Procedures and Guest Journey are trained and implemented to ensure the team is equipped with the knowledge to provide excellent service to guests.
Ensure the team positively approach sales opportunities in order to maximise revenue by making informed recommendations based on in-depth knowledge of the items (including any relevant history or story about the creator or the item).
Develop and implement the Hotel Shop strategy, policies and procedures in order to achieve the desired budgets and margins.
Manage the team whilst promoting a professional image with a caring and helpful attitude to ensure consistent and continual high service standards.
Health & Safety
Create, maintain and promote a safe working environment by ensuring that you and your team are adhering to Health & Safety, Food Hygiene, Fire & Evacuation procedures and Licensing Laws.
Take ownership of your personal development, enhancing your ability to build knowledge and make informed decisions, whilst supporting the development of your team through on job coaching and mentoring.
Like all roles at Artfarm, you can expect your time at work to be fun, varied and challenging.
As well as fulfilling the duties and responsibilities on your job description, we know from experience that jobs can evolve throughout the lifetime of a role and this in turn gives our people the chance to play to their strengths.
What makes a brilliant Boutique Shop Manager?
Proven experience in a boutique-style shop required. Must have a strong work ethic along with a passion and flair for brilliant customer service. Excellent leadership skills required.
Be yourself! That’s who we’re hiring. Our culture celebrates and supports the differences that makes each of us unique.
We’ve got some core values that run through everything that we do, we’d love it if these values resonate with you too! Sustainability is at the heart of Artfarm and every one of the team has a role to play in protecting our planet.
What’s in it for you?
Want to join the family? Apply today!
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