Assistant Duty Manager

To be an Assistant Duty Manager you have to manage yourself to ensure you are working in a positive, productive, friendly and fun environment and to ensure a five-star service in all areas of reception.

KEY RESPONSIBILITIES

1. Take responsibility for a shift and ensure you are available to deal with any guest, team, supplier enquiries, as necessary.

2. Organise the arrival and departure of all guests on your shift.

3. Organise and deliver the morning meeting to ensure daily organisation and communication to HODs in line with the prayer sheet.

4. Co-ordinate the team accommodation checks, audits and report actions required.

5. Co-ordinate the Team Rep’s meeting and report as necessary.

6. Support the pastoral care of the team who live on-site and ensure their health and well-being is looked after.

7. Be supportive of the HOD’s conduct their departments inductions, training and one to one meetings and reviews.

8. Communicate confidently attend and contribute to meetings daily, weekly, monthly as necessary.

9. Support and co-ordinate all departments as necessary if required, e.g. short staffed.

10. Assist with the high standards of health and safety for the resort including fire and emergency procedures, report any concerns and record all hazards.

ABILITIES & EXPECTATIONS

• Understanding of 5 Star service delivery.
• Self-motivated, pro-active and flexible.
• Ability to work calmly under pressure in a fast-paced environment.
• Excellent communication and organisational skills.

ESSENTIAL REQUIREMENTS

• At least 12 months previous experience.
• Excellent Fluent English both Written and Spoken.
• Ability to use Excel/Word and Computer Literate.
• UK passport or visa/pre-settled status.

Staff Benefits

• Individually designed On-the-Job Training
• Personal Development Programme
• Promotional Opportunities
• Accommodation with Wi-Fi – all bills paid for
• Meals Provided On and Off Duty
• Employee Assistance Programme
• Access to a Gym/Mountain Bikes/Free Activities
• Friends and Family Discounts

For more information on the role of Assistant Duty Manager please contact us.