Front Office Host/Receptionist

We have an exciting opportunity to join our Front Office Team at The Fife Arms Hotel in Braemar as Front Office Host (Receptionist).

As a Front Office Host/Receptionist, you will be responsible for consistently providing a first class level of service to our guests, ensuring that the processes of welcoming our guests, checking them into their rooms, as well as managing their departure is in line with procedures, as well as our core values.

As Front Office Host, you will be responsible for:

• Creating an exceptional experience by consistently providing an exceptional guest experience through the delivery of our Standard Operating Procedures ensuring that every guest feels special and wants to return.
• Communicate effectively and professionally with guests and all team members, sharing knowledge and ensuring effective handover of information.
• Be confident and allow your personality to enhance the atmosphere by creating a warm, homely, and welcoming environment to our guests.
• Positively approach sales opportunities in order to maximise revenue by making informed recommendations based on in-depth knowledge of the rooms and services of the hotel and using upselling techniques at every appropriate opportunity.
• Support a safe working environment by adhering to Health & Safety, Food Hygiene, Fire and Evacuation procedures and Licensing Laws.
• Take ownership of your personal development enhancing your ability to build knowledge and make informed recommendations.

You’ll be surrounded by a team with a creative flair and a passion for brilliant service with a desire to learn and grow. All striving to go beyond for guests, our team, and the community.

Our successful Front Office Host will have:

• Proven experience from within a similar hospitality environment
• The enthusiasm and willingness to learn
• A thorough understanding of Health & Safety and COSHH
• Initiative, emotional intelligence and strong communication and organisation skills.
• The ability to work under pressure
• A passion and ambition to deliver exceptional experiences
• A willingness to work to the high standards that are demanded from a luxury establishment

What’s in it for you?

• 30 days holiday
• Free annual guest experience for you and a plus one
• Enhanced Pension
• Free food and drinks whilst on shift
• Generous Artfarm-wide discounts including our properties in Somerset, Scottish Highlands, London, Los Angeles and Menorca!
• Amazing sports and social events led by local social committees
• Life Assurance
• Health benefits including a health cash plan
• Employee Assistance Programme
• Career development opportunities tailored around your aspirations and goals

About Artfarm and The Fife Arms Hotel

Artfarm is a one-of-a-kind independent hospitality company founded by Iwan and Manuela Wirth. Renowned for developing and reinventing distinctive sites including the award-winning Fife Arms Hotel in Braemar, Fish Shop Restaurant & Fishmongers in Ballater, The Audley Public House & Mount Street Restaurant in Mayfair, London, Manuela restaurant in Los Angeles, Roth Bar and Durslade Farm Shop in Somerset, and Cantina Restaurant in Menorca. Artfarm uniquely brings together art, community, education, people, and place.

Located in the heart of Braemar, the hotel houses 46 beautifully appointed bedrooms – each one a homage to place, person, or event with links to the area along with the stunning Albamhor Spa and some of the most unique event spaces. Dining experiences extend to the Clunie Dining Room showcasing the art of open wood-fire cooking, The Flying Stag Pub serving up local beers and firm Scottish favourites, Bertie’s our glamorous and elegant Whisky Bar, Elsa’s our Art Deco Cocktail Bar, and our more relaxed Drawing Room – all of which celebrate the best in local ingredients and are expertly prepared by our dedicated culinary team.

Want to join the family? Apply today!