We have an exciting opportunity to join our Front Office Team at The Fife Arms as Night Receptionist working closely with our Night Manager, Front of House Manager, and team.
We are looking for enthusiastic individuals with a similar level experience and a passion for excellent hospitality and a desire to develop your skills whilst under the mentorship of our Front of House Manager and the team.
As Night Receptionist you will be responsible for:
Providing an exceptional guest experience from check-in to check out
Ensuring the safety and security of guests and the hotel during the night by conducting regular walk abouts throughout the hotel, checking that doors are locked, fire doors are closed and that there are no health & safety hazards
Ensuring a presence on the front desk throughout the night, completing the Night Receptionist checklist
Ensuring guests requests are delivered with efficiency and effectivity
Ensuring that public areas are maintained clean, neat, and tidy
Liaising with the Day team to ensure effective handovers
Providing overnight cover in absence of the reservations team
Providing our guest’s a night porter service during their stay
Be personally responsible for application of Health and Safety Hotel Policy
Working cohesively with the management team to achieve out shared goals
Engaging with the Reception, Reservations, and the Housekeeping team
You’ll be surrounded by a team with a creative flair and a passion for brilliant service with a desire to learn and grow. All striving to go beyond for guests, our team, and the community.
Expectations
Our successful Night Receptionist will have:
Proven experience from within a similar hospitality environment
The enthusiasm and willingness to learn
A thorough understanding of Security, Health & Safety and COSHH
Initiative, emotional intelligence and strong communication and organisation skills.
Experience of training, coaching and mentoring others
The ability to work under pressure
A passion and ambition to deliver exceptional experiences
A willingness to work to the high standards that are demanded from a luxury establishment
What’s in it for you?
30 days holiday
Free annual guest experience for you and a plus one
Pension
Free food and drinks whilst on shift
Generous Artfarm-wide discounts including our properties in Somerset, Scottish Highlands, London, Los Angeles!
Life Assurance
Health benefits including a health cash plan
Employee Assistance Programme
Career development opportunities tailored around your aspirations and goals
About Artfarm and The Fife Arms Hotel
Artfarm is a one-of-a-kind independent hospitality company founded by Iwan and Manuela Wirth. Renowned for developing and reinventing distinctive sites including the award-winning Fife Arms Hotel in Braemar, The Fish Shop Restaurant & Fish Mongers in Ballater, The Audley Public House & Mount Street Restaurant in Mayfair, London, Manuela restaurant in Los Angeles, Roth Bar & Grill and Durslade Farm Shop in Somerset. Artfarm uniquely brings together art, community, education, people, and place.
Located in the heart of Braemar, the hotel houses 46 beautifully appointed bedrooms – each one a homage to place, person, or event with links to the area along with the stunning Albamhor Spa and some of the most unique event spaces. Dining experiences extend to the Clunie Dining Room showcasing the art of open wood-fire cooking, The Flying Stag Pub serving up local beers and firm Scottish favourites, Bertie’s our glamorous and elegant Whisky Bar, Elsa’s our Art Deco Cocktail Bar, and our more relaxed Drawing Room – all of which celebrate the best in local ingredients and are expertly prepared by our dedicated culinary team.